Shipping Policy

Last Updated: September 4, 2026

At Weston & Grace (commercially operated by FF COMMERCE LTD), we are committed to providing a reliable, transparent, and seamless shipping experience across the United Kingdom. We pride ourselves on simplicity: no hidden fees and free standard delivery on every order.

1. Delivery Timeframes & Schedule

*Note: To offer you the best pricing, orders are processed and fulfilled via our international fulfillment center network. Delivery estimates are provided as guidance and may vary due to carrier delays, weather conditions, customs procedures, or peak seasonal demand.

2. Trusted Carrier Services & Tracking

We partner with reliable UK carrier networks to ensure your parcel arrives safely. Depending on your location and order dimensions, deliveries are completed by:

• Royal Mail (Tracked)
• Evri
• DPD

Real-Time Tracking: Once your order is dispatched, you will receive an automated email containing a tracking number and a direct link to monitor your package in real time.

3. Consumer Guarantees, Damaged & Missing Parcels

UK Consumer Rights: Under the UK Consumer Rights Act 2015, you may be entitled to a replacement, repair, or refund if your order is significantly delayed, lost, arrives damaged, or does not conform to the contract.

Reporting Damages: Please inspect your items upon delivery. If your package arrives damaged, please report it to customer care at info@westonandgrace.com within 24 hours of receipt, including photographs of the damage and packaging.

Address Accuracy: Please ensure all shipping information is accurate before placing your order. Weston & Grace is not responsible for delivery delays or failures resulting from incorrect or incomplete address details provided at checkout.

Lost Parcels: If your tracking information shows no movement for an extended period or your parcel appears lost, please reach out to support so we can initiate an investigation with the carrier and provide an appropriate resolution.

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